Team Solutions Unveils Zangezor Contact Center Solution at DigiTec

YEREVAN, October 13. /ARКА/. Team Solutions, part of the Team Group, has once again taken part in Armenia's premier technology event, the 20th DigiTec, where it showcased its flagship offering, the Zangezor contact center solution, as reported by the company's press service.

Zangezor now enables the processing of customer calls, emails, and social media messages through a unified platform, thereby enhancing the efficiency of the service process.

"This year marks an anniversary for us as well, as we will soon celebrate five years of operation. Throughout these years, by adhering to the best international practices and continuously refining our operations, we have successfully transformed Zangezor into a comprehensive omnichannel platform that integrates calls, emails, and social media messages. The system's adaptability allows Zangezor to be tailored to the business processes of companies across various industries," stated Tatevik Avagyan, Director of Team Solutions.

The product was developed utilizing the best practices from international contact centers, offers flexible integration with other systems, and features innovative solutions such as AI-driven speech-to-text and text-to-speech capabilities.

Currently, Zangezor has been effectively implemented in several private enterprises, banks, and government institutions, including the Ministry of Finance and the Migration and Citizenship Service of the Republic of Armenia, thereby enhancing the quality of service provided to customers and citizens.

About Team Group

Team encompasses Team Telecom Armenia, Team Pay, Team Systems, Team Solutions CJSC, Buy.am, Grand Hotel Yerevan, TMW, Northern Terroir, Team Construct, Team Logistics, and ServiceHUB, operating across telecommunications, IT, finance, hospitality, and other sectors.

Team is committed to stimulating the economy by providing products and services that are accessible and convenient for all.-0-