Least reliable smartphones revealed, Galaxy S3 most fault prone
YEREVAN, April 13. /ARKA/. Which smartphone has the most faults? According to insurance data the Samsung Galaxy S3 is most prone to breaking with Apple’s iPhone 3GS the most reliable, the Pcadvisor.co.uk reported.
The data has been released by MobileInsurance.co.uk, which noticed a pattern in past claims in handset models reported as having faults. The data also suggested that white-coloured smartphones suffered more faults than black or silver models.
The mobile insurance company lists the top 10 mobile phones most prone to faults. This doesn't mean these are the worst smartphones in the world, just that owners have used their insurance to claim on faults, over and above the manufacturer warranty. The data was based on all faults reported that weren’t to do with accidental damage. Even if customers got in touch a report a fault and MobileInsurance.co.uk had to redirect point out that they were still covered for that under warranty, the issue and fault reported was logged and counted in the research.
Top 10 most fault-prone smartphones (according to insurance data)
1. Samsung Galaxy S III
2. HTC Desire S
3. Nokia Lumia 610
4. iPhone 4
5. BlackBerry Bold 9900
6. iPhone 4S
7. Sony Xperia S
8. BlackBerry Curve 9220
9. Samsung Tocco Lite 2
10. LG Nexus 4
The 2009-vintage iPhone 3GS from Apple was found to be the most reliable, with the BlackBerry Torch 9800 in at second place.
“We’ve already looked at the phones that get accidentally damaged the most, but that tends to be down to the user,” said Jason Brockman, director at MobileInsurance.co.uk.
“Breakdowns and faults with the handset itself often can’t be avoided, so we wanted to let people know which phones most commonly experience faults so that they can avoid them.”
In February community based trouble-shooting resource FixYa compared user complaints on smartphones from Apple, Samsung, Nokia, and Motorola.
Based on the reported problems from a database of 30 million users FixYa assigned a dependability score to each manufacturer. Apple received a dependability score of 3.47, much higher than Samsung's 1.21, Nokia's 0.68 and Motorola's 0.13.
The site used 722,558 troubleshooting questions from smartphone owners, normalized the data for relative marketshare.
FixYa users loved the iPhone, but did complain about its battery life, lack of customisability and wi-fi problems. –0--